Launched in the mid 90's as a division of Worldwide Automation Resources, Inc., its sister company that provides on-premise based voice and internet solutions, Worldwide Interactive Services, Inc., Worldwide, was established as a separate entity in 2000 to exclusively provide hosted remote access applications, such as Audio Response and Internet Banking.

Using the same technology applied in multi-institution holding companies and ATM networks, Worldwide began providing Audio Response solutions for banks under the marketing name, YourCSR.com (Your Customer Service Representative dot com). Soon after the success of the hosted Audio Response offering, Worldwide deployed an Internet Banking solution that integrated with the same backend technology. The result, a fully integrated Audio Response and Internet Banking solution that provides consistent information between both delivery channels. Banks that utilize disparate, non-integrated systems find that customers receive inconsistent information resulting in more inquiries to the bank. Today, Worldwide provides a full suite of remote account access products, including Audio Response, Internet Banking, Mobile Banking, Bill Payment, E-Statements, Check Imaging, and On-Line Loan Applications (including Auto Decision and Credit Reports).

In addition to the financial industry, Worldwide serves the government and retail markets. Store/dealer locator, on-line and telephone account information, bill payment and presentment, card activation and instant credit processing are a few of the applications developed for clients such as Saks Fifth Avenue, Talbots, CATO, and the City of Orlando.

To ensure its campaign of providing 100% availability, Worldwide migrated its production environment to a nationwide co-location network in 2003. This network is comprised of multiple production sites that use biometric security access, redundant power, voice and data services, and mirrored hardware, software and applications.

A Type II SAS (Statement on Auditing Standards) 70 audit is performed annually by McGladrey & Pullen LLP to ensure each client receives consistent, secure and tested processes. Worldwide also performs monthly audits on several control objectives in preparation of its annual Type II SAS 70 audit with its compliance team.

Today, Worldwide serves nearly 400 of the most progressive financial institutions in 44 states and the Caribbean with solutions that eliminate the high costs of acquiring and operating on-premise equipment, increase customer satisfaction, and provide maximum return on investment.